Saxon Business Systems
  • Administration
  • Miami, FL, USA
  • Hourly
  • Full Time

HEALTH, VISION, DENTAL, 401K


ESSENTIAL RESPONSIBILITIES:
Work closely with service, sales and admin departments and others to ensure resolution of all customer service concerns in a timely manner
Convey a high level of professionalism, patience and efficiency so as to minimize customer anxiety and maximize customer loyalty
Recognize marketing signals that may arise during a service call, and communicate them to Sales Department for potential upgrades or new placement
Performs a study analysis when requested by sales representative. A team effort with sales representatives
Indentifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; develops alternative solutions
Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
Focuses on solving conflict. Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas
Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interest; Able to build morale and group commitments goals and objectives; Supports everyone's efforts to succeed
Perform other duties as required


REQUIREMENTS:
Diplomatic and tactful with professionals and non-professionals at all levels
Demonstrates success in building customer relationships with both internal and external customers with recognized strengths in problem -solving, staff support, and planning/implementing proactive procedures and systems
Ability to work well under pressure and to handle customer complaints in a professional manner
Strong customer service skills
Strong relationship management skills with customers and personnel within the organization required
Must have strong ethics and work as an effective, collaborative team member
Detail oriented
Strengths in problem-solving
Ability to thrive in a lively working environment and multi-task
At least three years of customer service experience
Demonstrate competency in MS Office.

Education:
High School Diploma/GED (minimum required)

Saxon Business Systems
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